OUR POLICIES

COMPANY POLICIES

Minimum Order

As a rule, I do not require a minimum order. If you don’t mind paying the shipping, I do not mind filling your order. I consider it my pleasure and privilege to serve you in your modeling needs.

Payment Options

At the moment, we are using PayPal to invoice all our orders.  You do not have to have a PayPal account.  You should be able to use all forms of payment through PayPal: PayPal itself, all major credit cards and, if you gave us the email address connected to your PayPal account, you should even be able to send an e-check.

Check Out Process

TBD

Sales Tax

Florida law requires Tiger Model Designs to collect sales tax on all domestic Internet sales (sorry guys, it’s the law in this state). The sales tax will be calculated for you during the order process and should show up on your invoice when you check out.

Domestic Orders

Insurance

Due to a recent increase in lost orders, I reserve the right to require insurance on all domestic orders over $150.00. If I deem it necessary to insure your order, I will notify you by email before I ship your order.  At that time, I will explain my decision and arrange for whatever additional payment may be required.

Please be advised that, if you need to make a claim against an insured order,  I cannot initiate a claim until a30 days after it was shipped. As the shipping agent, I am responsible for initiating this claim. I am also the recipient of any settlement awarded by the insurance company. So, after your claim is settled, I will either replace your lost order or issue you a full refund of your purchase: your choice.

Delivery Time

I try to ship your order within two business days.  However, there are times when it may take longer to get your order ready for shipping.

Once your order is ready, I usually ship orders inside the U.S. by U.S. Priority Mail. This service normally takes 2-3 business days. However, the Post Office states that it may take up to 10 days for delivery. Sometimes, depending on the circumstances, I do ship by first class mail.  This can be even slower than priority mail.

All together, it can take a while to get your order to you.  It just depends on what has to be done on my end.  So, as a general rule of thumb, I suggest you allow up to 2 weeks for delivery inside the U.S.

Overseas Orders

Insurance

Due to a recent increase in lost orders, I reserve the right to require insurance on all overseas orders valued over $150.00 or the use of Global Priority Mail. For any overseas order valued at more than $200.00, both insurance and Global Priority Mail may be required. If I deem it necessary to insure your order, I will notify you by email before I ship your order.  At that time, I will explain my decision and arrange for whatever additional payment may be required.

Please be advised that, if you need to make a claim against an insured order,  I cannot initiate a claim until a30 days after it was shipped. As the shipping agent, I am responsible for initiating this claim. I am also the recipient of any settlement awarded by the insurance company. So, after your claim is settled, I will either replace your lost order or issue you a full refund of your purchase: your choice.

Delivery Time

I ship all orders outside the U.S. through the U.S. Postal Service (airmail). This service normally takes 4-10 business days to reach customs in your country. Once your package reaches your country’s customs service, we no longer have any control over how fast it is processed. We also cannot track 1st Class or Global Priority Mail after it reaches your country’s customs department.

Typically, most of the orders we ship to our customers outside the U.S. arrive in 2-3 weeks, but some customers have had to wait as long as 6 weeks for delivery. I would appreciate it if you would allow 4 weeks for delivery before you contact me about your order.  I promise you, I will do everything I can to help you make sure you receive your purchase.  I do not let my customers lose money with TMD.

Important NOTICE TO OVERSEAS CUSTOMERS

I have no control over packages after they reach the customs department in your country. Once your package reaches your customs department, I cannot track your package. I’m sorry, but I will not be held responsible or liable for any package that is left unclaimed in customs.

Shipping Address

All orders are shipped from:

Joe Bakanovic
1303 Connecticut Ave.
Lynn Haven, FL 32444
United States

Shipping and Handling

I ship all orders in the U.S. and APO addresses by either 1st Class or U.S. Priority Mail. I ship all orders outside the U.S. are by 1st Class or U.S. Global Priority Mail (air mail). I will be happy to ship your order using other carriers, but you must contact me before placing your order so I can provide an accurate shipping quote.

Additional Charges

I do not charge for handling. Packing and shipping your orders is part of my job and I am more than happy to do it without adding to your bill.  However, I do reserve the right to add a tear cost to your shipping bill.  If I do this, it will be used to cover any unusual costs associated with packing your order.

Processing Your Order

Once you have placed your order, I cast your items, package them and get your order ready to ship. Once your order is 100% complete, your order will be placed in the mail.  This process usually takes me 24 – 48 hours.  However, if I need to make a new mold, or something else comes up, it can take longer.

I ship via Stamps.com. If you provide me with an email address when you order, you should receive an email notification when your order is shipped. Generally, this notification will also include some form of tracking information.

Again, this is a one-man shop and everything is made to order. I do my best to ship orders within 48 hours (2 business days), but it can take up to 5 business days depending on how busy I am at the time.  If your order will take more than 5 business days to ship, I will email you to let you know what the problem is and how I propose to resolve it.

Stocking

I make everything I sell, so everything you see on the web site is technically in stock. However, I do not keep inventory of my product line sitting on a shelf. I cast your orders as you place them. For this reason, we do not normally have back orders. If I cannot make something you ordered, I will email you to let you know why and to make arrangements to substitute another item or provide a refund for that item.

Payments

You must pay at the time you check out.  Currently, we are using PayPal to process our payments.  The PayPal system will walk you through the checkout process.  Just follows its prompts.

You do not have to have a PayPal account.  PayPal is just the company we use to process credit cards and e-checks.  We chose PayPal for its convenience and the guarantees it affords both the seller and buyer.

Shipping Address

All orders are shipped from:

Joe Bakanovic
1303 Connecticut Ave.
Lynn Haven, FL 32444
United States

How To Change Your Order

I usually ship your orders pretty quickly so, if you find you have made a mistake or you want to change your order, please notify me immediately! You can email or phone.  I do not have a fax machine.

If you manage to contact me before your order is shipped, I will make every reasonable effort to accommodate your changes. However, if your order is shipped before you notify me of any changes you wish to make, there will be little I can do to help you until you can return whatever item(s) you wanted to change.

You can reach me through either of these two methods:

joe@newTMD.com (850) 624-8947.

Returns and Exchanges

I stand behind everything I make, so your satisfaction is 100% guaranteed! If you have received damaged, defective or incorrectly shipped merchandise, or if you are unhappy with your purchase for any reason, please contact me so I can resolve the problem.

Return/Refund Policy

I guarantee 100% satisfaction on everything that I make and sell. If you receive damaged, defective or incorrectly shipped merchandise, I will gladly replace the defective part(s). If I cannot correct your problem to your satisfaction, I will gladly provide a full refund of your purchased items upon return of the product(s) you purchased. If your purchase was a gift and the recipient wishes to return or exchange your purchase, you may return it to us for a refund of the purchase price only (this does not include shipping).

IMPORTANT: To be eligible for a refund, all items must be returned in their original packaging, and in the same condition that you received it.

Liability Policy

The New TMD is not responsible for any uninsured items that are lost or damaged during shipping. Any and all claims for uninsured items lost or during shipping should be directed toward the carrier.

Unfortunately, this has been a major issue for me in the past and I have been forced to start enforcing this policy. If you know me, then you know I am very concerned with customer service, and I will do everything I can to help with shipping problems. So, if you think your order has been lost in the mail, please notify me. I am on great terms with my local Post Office and they will help me do what they can to track it down for you. If you didn’t receive a shipping notification or tracking information, I will gladly provide whatever I have upon request. I will do everything possible to help you find and/or retrieve your package.

However, if you do not ask for and purchase shipping insurance, I simply cannot and will not be responsible for your purchase. Replacing a broken, missing or poorly cast item is one thing, but I simply cannot afford to replace items that get lost in the mail. I sincerely regret this policy, but it was forced on me by those few bad apples out there who took advantage of my trust and generosity.

Return Address And Contact Info

All returns should be sent to the following address:

Joe Bakanovic
1303 Connecticut Ave.
Lynn Haven, FL 32444
United States
info@tigermodeldesigns.com
(850) 624-8947