POLICIES

---

Your privacy and protection is very important to us.  TMD does not keep, track, collect, share or sell your data.  The only information we keep about you is your shipping address and contact information, and that is stored in our shipping program, which is protected by Stamps.com.  The web store uses cookies, but we can't do anything about that.  It is a part of the web store.  All we can say is that we do everything we can to protect your privacy.

TMD's 'business hours' are:

Monday -- Friday

0800 -- 1700 CST

We also take off on most public holidays.

NOTE:

If you are in the area, we have always opened our doors to our customers.  Just call ahead to let us know you want to come by and we'll be happy to show off the shop to you.

You mean everything to us, and we mean that.  TMD exists solely to serve your modeling needs.  We try to do everything we can to keep you from having any trouble with your TMD order, but things happen.  If you ever have a problem with a TMD product, with our web store, or with any other aspect of TMD and its operations, we want to hear from you.  Please, don't get upset, just call or email us and let us know what we have to do to keep you happy with TMD.

Your orders are poured, packaged and shipped after you place your order.

Please understand: while there is a team of researchers and pattern makers behind TMD, the day-to-day operations of the company are done by one man.  Consequently, there will be days when we are faster to ship and reply to your emails than others.  It all depends on the work load in the shop.

TMD maintains a Face Book and MeWe page.  We use them primarily to keep you informed of new products and what is happening behind the scenes at TMD.  We also maintain a blog page where we share additional information about our products, their development and even help with researching specific details about a given subject and the TMD parts that can help you replicate them.

From the start, TMD has tried to do everything humanly possible to make its customers totally happy with their TMD experience.  So, if you ever have any problems with your TMD order, please contact us and let us know what happened and what we can do to keep you happy with TMD.  More importantly, we guarantee you will never lose your money with TMD.  So, if you have any problems at all, contact us and let us know before you go anywhere else for help.  We will fix it -- period.